The Victorian Virtual Emergency Department (VVED) is an Australian-first video telehealth medical consultation service, run by Northern Health and funded by the Department of Health, for people with non-life-threatening medical conditions.

Through VVED, highly skilled emergency doctors and nurses can assess and treat patients virtually, arrange referrals and provide a follow up care plan if required.

VVED is available across Victoria 24 hours a day, seven days a week, and can treat non-life-threatening emergencies virtually, with no need to attend an emergency department.

The free service can be accessed by anyone in Victoria with a mobile device and an internet connection, via www.vved.org.au/patients.

VVED is helping save Triple Zero (000) for emergencies by reducing non-urgent and repeat ambulance call outs, unnecessary trips to hospital, and the time paramedics spend with cases.

Importantly, however, if your emergency requires urgent treatment, VVED staff will advise you to go to a hospital or call an ambulance for you.