Customers will be able to share their feedback on Westernport Water’s water and sewerage services, as part of an Annual Customer Satisfaction Survey during October. Photo: Jacek Dylag, Unsplash.
Regional water customers are being asked to provide feedback on products and services this month.
The statewide customer satisfaction survey is part of regional water corporations’ commitment to ensuring the highest level of customer satisfaction.
Customers will be able to share their feedback as part of an Annual Customer Satisfaction Survey.
Organisations aim to gather feedback from over two thousand customers across the seven participating water corporations, which include Westernport, South Gippsland, Gippsland, East Gippsland,
Central Highlands, Goulburn Valley and Coliban Water.
The corporations said the survey was part of their effort “to continually enhance the water and sewerage services provided to the community.
A sample of customers will receive an email and be asked to complete a short survey to share their thoughts on satisfaction with water and sewerage services.
To encourage participation, customers have the chance to win one of ten $100 bill credits if they complete the survey before 6pm on Tuesday October 31.
Winners will be announced by each water corporation after the survey closes in early November 2023.
For those eager to provide feedback and potentially win a $100 bill credit, the survey will also be made accessible from Westernport Water’s website for four weeks from October 9.
“This year we are reaching out to a sample of customers via email to gain insights into their perspectives on our products and services, and I encourage them to be as honest as possible,” said
Westernport Water Managing Director Dona Tantirimudalige.
“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations for water and sewerage services.
“The survey is one of the most important ways we learn from our customers and improve our services.
“Regardless of whether customers receive an email invitation, everyone can participate by visiting our website and taking the survey to ensure their voices are heard,” Ms Tantirimudalige said.
Personal information collected for competition entry will be used solely for the purposes of the competition. Your information will not be linked to feedback.
